Returns & Refunds
We hope you love what you ordered. But sometimes it’s just not a match; and that’s okay.
Wearhouse & Co. accepts eligible returns within 30 days of delivery for a refund to your original payment method.
What’s Eligible for a Return?
To qualify for a return, your item must be:
- Unworn and unwashed
- In new, unused condition
- Free from stains, makeup, pet hair, smoke, perfume, or other odors
- Free from any other signs of wear or damage
Items that do not meet these requirements will not be eligible for a refund.
Please note: Sale items and seasonal items are final sale and cannot be returned.
How to Start a Return
Need to send something back? No problem.
Email us at support@wearhouseandco.com with your order number and the item(s) you’d like to return.
We’ll reply with instructions for sending your return to our New Jersey location.
Please do not send a return without contacting us first. We need to know it’s coming so we can make sure your refund gets to the right place.
Return Shipping
Customers are responsible for the cost of return shipping.
We strongly recommend using a trackable shipping method and keeping your tracking information until your return has been processed. Wearhouse & Co. cannot be responsible for return packages that are lost or damaged on their way back to us.
And one bit of good news: we don’t charge a restocking fee.
Refunds
Once your return is received and inspected, we’ll process your refund to the original payment method.
Please allow 7–14 business days for your refund to be processed and appear on your account. Processing times may vary depending on your bank or credit card provider.
Original shipping charges are non-refundable.
If your order qualified for free shipping and a return causes the remaining order to fall below the original free-shipping requirement, the original shipping cost may be deducted from your refund.
Something Wrong With Your Order?
Wrong item? Something arrived damaged or defective? That’s on us, and we want to make it right.
Email support@wearhouseandco.com within 30 days of delivery with your order number and details about the issue. Please include photos when applicable so we can review what happened.
If the item is confirmed to be incorrect, damaged, or defective, we’ll arrange for a replacement at no additional cost to you.
Please contact us before wearing or washing the item, as we may not be able to resolve product issues after an item has been worn or washed.
Lost or Missing Packages
If your tracking stops updating for an extended period and your package appears to be lost in transit, contact us and we’ll look into it.
If the carrier confirms that your package was lost before delivery, we’ll arrange for a replacement at no additional cost.
If tracking shows the package was successfully delivered to the address provided at checkout, the order is considered delivered. In those situations, you may need to contact the shipping carrier directly to investigate the missing package.
Need Help?
We’re a small team, but real humans are on the other side of that inbox.
For questions about your order, return, or delivery, email us at support@wearhouseandco.com.
We typically respond within 1–2 business days.